Last updated: March 2026
These Terms of Service ("Terms") constitute a legally binding agreement between your organisation ("Customer", "you") and Multiply Transfer Ltd, a company registered in Ireland ("Multiply", "we", "us"). By accessing or using the Multiply platform, you agree to be bound by these Terms.
If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation.
Multiply is a transfer intelligence platform that helps organisations ensure training programmes lead to measurable behaviour change. The platform provides:
Multiply uses artificial intelligence to generate campaign content, including behavioural analyses, coaching cards, reinforcement messages, and job aids. All AI-generated content is presented to you for review and approval before deployment. You are responsible for reviewing and, where necessary, editing AI-generated content before it is sent to your learners and managers.
We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any specific purpose. You should apply your professional judgement when reviewing campaign materials.
You are responsible for:
You retain all ownership rights in training content, presentations, and other materials you upload to Multiply. You grant us a limited licence to process your content solely for the purpose of providing the service, including sending it to AI providers for content generation.
All learner data, engagement data, and analytics generated through your campaigns belong to your organisation. We process this data on your behalf as a data processor.
Multiply retains all rights in the platform, including its software, algorithms, scoring methodologies, message templates, intervention frameworks, and user interface. Nothing in these Terms grants you any rights to our intellectual property beyond the right to use the service.
We recognise that training content uploaded to Multiply constitutes proprietary business information. We will treat all Customer content as confidential and will not disclose it to third parties except as necessary to provide the service (for example, sending content to AI providers for analysis and content generation). We will not use your training content for any purpose other than delivering the Multiply service to you.
This confidentiality obligation does not apply to information that is publicly available, independently developed by us, or required to be disclosed by law.
We process personal data on your behalf in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR). A list of sub-processors is available on our Sub-Processors page.
We will enter into a Data Processing Agreement (DPA) with you upon request. Training content sent to AI providers is used solely for content generation and is not stored by those providers beyond the duration of the API request.
You agree not to:
We aim to maintain high availability of the platform but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice. We are not liable for disruptions caused by third-party services, including Slack, cloud infrastructure providers, or AI providers.
To the maximum extent permitted by law, Multiply shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the service.
Our total aggregate liability for any claims arising from these Terms or your use of the service shall not exceed the total fees paid by you to Multiply in the twelve (12) months preceding the claim.
Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.
Either party may terminate this agreement by providing thirty (30) days written notice. We may suspend or terminate your access immediately if you breach these Terms or engage in conduct that we reasonably believe may harm the platform or other users.
Upon termination, you may request an export of your data within thirty (30) days. After this period, we will delete your data in accordance with our Privacy Policy and data retention obligations.
We may update these Terms from time to time. We will notify you of material changes via the platform or email at least thirty (30) days before they take effect. Your continued use of the service after changes take effect constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.
For questions about these Terms, contact us at: legal@multiplytransfer.com